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How Can We Help?
Questions about rooftop tents, camp kitchens, e-bikes, or an existing order? Owned and operated by Wild Wheels Outpost, we are ready to help.
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Available weekdays during business hours
Frequently Asked Questions
How long will it take for my order to arrive?
Orders typically ship within 1 to 3 business days, with transit times of 5 to 8 business days after that. Total delivery time is generally 6 to 11 business days from order date. Every shipment includes tracking so you can follow your gear the whole way.
How much does shipping cost?
We offer free shipping on most orders within the Continental U.S. (excludes AK/HI). Orders ship via USPS, UPS, or FedEx based on destination and package size. For full details, please check our Shipping Policy page.
What is your return policy?
We want you to be completely happy with your purchase. If something does not work out, reach out to our team and we will walk you through the return process. Please review our Returns & Exchanges policy page for eligibility windows and condition requirements.
Can I exchange an item for a different size or model?
Exchanges are handled on a case-by-case basis depending on product availability. Contact us with your order number and the item you would like instead, and our team will let you know the best path forward. We will do everything we can to get you the right gear.
How do I know which rooftop tent or awning fits my vehicle?
Each product listing includes detailed dimensions, weight capacity, and mounting compatibility information. If you are unsure whether a tent, awning, or rack setup fits your specific vehicle, send us a message with your make, model, and year. We are happy to help you find the right match.
Do your portable generators work with camp kitchens and other gear?
Our generators are designed with off-grid camp setups in mind and include standard outlet types for powering a range of devices. Check the wattage and output specs on each product page to make sure it covers your needs. If you want help planning a full camp power setup, our team is glad to assist.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Fast Response
Every email and message is answered within one business day by a real member of our team.
Secure Shopping
Your payment and personal information are protected with industry-standard encryption at every step.
Built to Roam
We source gear designed for rugged off-grid conditions so your setup performs when it matters most.
Free Shipping
Most orders ship free within the Continental U.S. with tracking included on every package.
