Track your order
Track Your Order
Every Wild Wheels Outpost order ships with tracking. Here is how to find yours and what to expect along the way.
How To Track Your Package
Check your order confirmation
Right after checkout, we email an order confirmation to the address you used. Keep it handy, since it has your order number (for example, #1001) and a link to your order status page.
Watch for your shipping confirmation
Orders are processed in 1 to 3 business days. Once your gear leaves the warehouse, you will get a shipping confirmation email with your carrier and tracking number. Not seeing it? Check your spam, promotions, or junk folders and search for "Wild Wheels Outpost."
Click the tracking link
Tap the tracking link or "View your order" button in the shipping email. It opens your order status page, where you can see live updates from the carrier. You can also copy the tracking number into the carrier's website (links below).
Expect more than one package on larger orders
We ship from warehouses across the US, so orders with several items may arrive in separate boxes, on different days, or with different carriers. Each package gets its own tracking number and shipping email.
Still stuck? We will track it for you
If you cannot find your tracking details, send us your order number and the email used at checkout and we will look it up for you.
- Email: support@wildwheelsoutpost.com
- Phone: 401-218-0335, Monday to Friday, 9am to 5pm EST
Your Order Timeline
You receive your order confirmation email.
Your order is prepared and packed at the warehouse.
You receive your tracking number by email.
Typical total delivery time in business days.
Track Directly With The Carrier
We ship with USPS, UPS, or FedEx depending on your location and package size. Your shipping email tells you which one is handling your order. Paste your tracking number on their site for the most detailed updates.
Tracking FAQs
My tracking number is not showing any updates.
New tracking numbers can take 24 to 48 hours to show activity after the label is created. If there are still no updates after 3 business days, contact us and we will check with the warehouse.
My tracking has not moved in several days.
Large items like rooftop tents and e-bikes sometimes sit at a carrier facility between scans, especially around weekends and holidays. If tracking has not changed in 5 business days, reach out and we will open an inquiry with the carrier.
Tracking says delivered, but I do not have my package.
Check around your property, with neighbors, and with your building's front desk or mailroom. Carriers sometimes mark packages delivered a day early. If it has not turned up within 48 hours, contact us and we will help from there.
I only received part of my order.
Multi-item orders often ship in separate packages from different warehouses. Check your email for additional shipping confirmations, each with its own tracking number.
My package arrived damaged.
Please report damaged, defective, or incorrect items within 7 days of delivery. Send photos of the item and packaging to support@wildwheelsoutpost.com and we will send a prepaid return label with no restocking fee.
Can I change my shipping address after ordering?
Contact us as soon as possible. We can usually update the address before your order ships. Once it is in transit, changes depend on the carrier.
We Are Here To Help
Have a question about your delivery? Send us your order number and a real member of our team will get back to you within one business day.
Contact Us
